FAQs

Before signing a TOLEDO TELECOM subscription, please make sure that your subscription at the previous provider is finished.  If this is not the case, you may be obliged to pay a damage fee due to early cancellation.  

This does not apply for persons with a prepaid card (BASE Prepaid, Tempo Mobistar ou Proximus Pay&Go).  They are not bound by specific contract terms and can sign a TOLEDO TELECOM subscription whenever they want. 

Our buying capacity with mobile operators enables us to offer better prices.  We don’t use any intermediary.  This way we can answer your demand for quality of service against a beneficial price quickly and efficiently.

“My Toledo” is an online service on our website where you can manage your customer account and verify your expenditure.  Discover all the functionalities of My Toledo on our website. 

Your can reach every destination in the world.  Emergency services are always reachable.

Before subscribing with TOLEDO TELECOM you need to make sure your subscription with the previous operator is cancelled to avoid a damage fee if you terminate your contract early.

If you have a prepaid card (BASE prepaid, Tempo or Pay&Go), you do not have to worry about cancellations.  You can change operators any time and take a TOLEDO TELECOM subscription.

No, you can keep your current number, nothing changes.

There is no start up fee. Your activation is for free.

This is a fixed amount charged each time the person you have called answers the phone or if the answering machine answers the call.

On week days, from 8 am until 7 pm, we call these hours “peak hours”.

On week days, from 7 pm until 8 am and during weekends and holidays, we call these periods “off-peak”.

Yes, this is free per e-mail or you can receive the invoice via regular mail.  You can also consult anything concerning your telephone traffic on My Toledo.

We send you an invoice each month for the 1st until the last day of the month.

Yes, for free by e-mail of by post.  You can also consult everything involving your calls on My Toledo.

Of course, have a look on our website with « My Toledo ». 

You will receive the invoice for the previous month at the beginning of each month.

This depends on the chosen formula.

You can consult these invoices for free on our website, look on My Toledo and make sure to have your customer number and password at hand.

No.  Access to our website is secured.  One needs a “customer number” and “password” to gain access. 

You can consult the tariffs for special numbers on our website

Yes, it is possible to block calls to marketingnumbers (09**, 07*), international numbers and premium sms for free.

Your account will be debited during the first fortnight of each month, after your invoice has been sent.

 All invoices shall be paid on the due date.

By direct debit, by credit card or by bank transfer.

Yes, contact us as soon as possible on 0800 35 000 (or fax : 02/600.16.62) to give us the new credit card information.

If you pay by direct debit, you only need to ask your bank to cancel the direct debit.  If you pay by credit card, you need to request the termination of credit card payments by e-mail at finance@toledo.be.

If this happens, please send an e-mail to finance@toledo.be to notify us so we can avoid extra charges.

In that case we kindly request you to fill out the document under this link and send it to us by e-mail (finance@toledo.be) or fax it at 02 400 72 77 or send it by mail to Toledo Telecom, Avenue Louise 375, 1050 Brussels.

In that case we kindly request you to send it to us by e-mail (finance@toledo.be) or fax it at 02 400 72 77 or send it by mail to Toledo Telecom, Avenue Louise 375, 1050 Brussels.

With e-billing invoices are e-mailed to you (no longer by post).  You can consult the invoices at any time and print the information you need.  E-billing helps us to preserve the environment.

Invoices by e-mail are much quicker.  You also help to preserve nature. 

Go to My Toledo on our website and fill out the way you would like to receive your invoice.

• - look at the list of invoices
• - consult call statistics
• - consult your user profile and indicate your choice of electronic invoice and/or post
• - ask a question to Customer Service

On our website www.toledo.be, go to « My Toledo », fill out your « Customer number » and « Password ».

Yes, you can do this for free on « My Toledo ».

The minimum term for contracts is 12 months.

I can change tariffs once during my contract period.  Please request the change by e-mail (info@toledo.be), by fax (02 646 44 24) or by mail (Avenue Louise 375, 1050 Brussels).  The new tariffs will be applicable from the next month.

Please consult the general terms and conditions of your contract.  Toledo requests you to inform us of the cancellation by e-mail (info@toledo.be), by fax (02 646 44 24) or by mail (Avenue Louise 375, 1050 Brussels).

You can reach us by phone on the toll free number 0800 35 000, from Monday till Friday, 9 am until 6 pm.  You can also reach us 24/7 by fax or e-mail to info@toledo.be.

You can reach us 24/24 only on 0800 40 600 or 02 648 08 48.  A new SIM card will be send by mail the following workday.

Some questions are asked in order to find your file as quickly as possible in our database.  This way we ill be able to help you immediately.

Of course.  All information concerning your personal life is absolutely secret.  We do not give out information and we respect the privacy of our customers.

WAP – Wireless Application Protocol is a function which gives you limited access to certain limited services from your cell phone.  The consulted information will appear in a simplified form.  Historically, this is one of the first technologies to access information.

With GPRS or General Packet Radio Service you can send and receive date from your mobile phone.  This means you can access multimedia services like Internet, e-mail or intranet.  Please verify the compatibility of your cell phone with this technology.

EDGE or Enhanced Data GSM Environment is an improved technology (compared to GPRS).  The transmission speed is higher.

To use this service, please subscribe to the Data option together with your subscription or send us an e-mail at info@toledo.be and mention the pack you would like to activate.

This service can be particularly expensive abroad.

Please activate the DATA option of your subscription first.  After having received the confirmation of activation by e-mail, you need to configure the following parameters in your cell phone:

• APN    web.be
• User    web
• Password    web

Of course!  This function is active with your subscription.  To configure your cell phone, follow this link.  A configuration SMS or e-mail will be send to you (depending on the type of your cell phone).

Maybe you have entered the wrong PIN code several times.  Enter your PUK code and follow the procedure.  If the problem is not solved, please contact Customer Service.

The most important thing to do is to block your line.  Call the toll free number 0800 35000, this number is reachable 24/7.

Your PUK code is mentioned in the letter with which you received your SIM card.  If you do not have this letter anymore, please contact Customer Service on 0800 35 000.

Toledo Telecom cares about the environment and wants to provide the best possible service to its customers.  This is why we have developed an electronic invoice which will be available as from June 2011.
The service is free of charge and you will receive your invoice much quicker (a paper invoice takes an average of 5 days).
We will send you and e-mail each month to inform you that the invoice is available on My Toledo.